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Returns, complaints

Right to withdraw / Returns

You have up to 30 days to return the purchased goods!

You have the right to return the purchased goods without giving any reason within 30 days from the date of receiving the delivery. If you would like to return the purchased goods, please send them back to the address provided below. The return must be made within 30 business days from the day you accepted the delivery.

The purchased goods may be returned only if the product is:

  • original and undamaged,
  • without any signs of use,
  • in its original packaging and with all labels.


Please place the returned products in a plastic package or box – if possible, use the package in which you received the delivery. Keep the package well protected. Send the package by post or courier. The shipping costs must be paid by you. We recommend sending a registered package with a tracking number – this way, you will be able to check if and when the package was delivered to us.

If other goods were added to the order as a free gift or at a reduced price (various promotional offers), these goods must be sent back together with the goods you want to return.

Choose your country from the list to view the address for returns:

Return address for customers from AUSTRIA:

MKB Global Mail & Freight GmbH
c/o Pactic Olza Logistic - Uniformshop Europe sp. z o.o.
Hosnedlgasse 8
1220 Wien

Remember to place "Uniformshop Europe sp. z o.o." right next to the return address on the parcel

Uniformshop
43-426 Gumna
Piastowska 10
POLAND

Uniformshop
43-426 Gumna
Piastowska 10
POLAND

Uniformshop
43-426 Gumna
Piastowska 10
POLAND

Uniformshop
43-426 Gumna
Piastowska 10
POLAND

Uniformshop
43-426 Gumna
Piastowska 10
POLAND

Uniformshop
43-426 Gumna
Piastowska 10
POLAND

Uniformshop
43-426 Gumna
Piastowska 10
POLAND

Return address for customers from BULGARIA:

Big Arena Ltd.
232 - Olza Logistic - Uniformshop
Plovdiv, Goliamokonarsko shose 29, Bulgaria

Remember to place "Uniformshop Europe sp. z o.o." right next to the return address on the parcel

Return address for customers from CROATIA:

GLS/Pactic/OL/Uniformshop Europe sp. z o.o.
R- Stupničke Šipkovine 22
10255 Donji Stupnik

Remember to place "Uniformshop Europe sp. z o.o." right next to the return address on the parcel

Return address for customers from ESTONIA:

Returns Venipak TM Olza Logistic - Uniformshop Europe sp. z o.o.
Savi 20
EE-80040 Pärnu

Remember to place "Uniformshop Europe sp. z o.o." right next to the return address on the parcel

Return address for customers from LITHUANIA:

Returns Venipak TM Olza Logistic Uniformshop Europe sp. z o.o.
Vilniaus pl. 8
LT-94105 Klaipeda

Remember to place "Uniformshop Europe sp. z o.o." right next to the return address on the parcel

Return address for customers from LATVIA:

Returns Venipak TM Olza Logistic - Uniformshop Europe sp. z o.o.
Return ID 90289136
Mārupe , Kalniņi B
LV-2167 Riga

Remember to place "Uniformshop Europe sp. z o.o." right next to the return address on the parcel

Return address for customers from GERMANY:

Log4World-TOR 3 /Olza Logistic/ Uniformshop Europe sp. z o.o.
Preuschwitzer Straße 20
02625 Bautzen

Remember to place "Uniformshop Europe sp. z o.o." right next to the return address on the parcel

Return address for customers from GREECE:

Big Arena Ltd.
232 - Olza Logistic - Uniformshop
Plovdiv, Goliamokonarsko shose 29, Bulgaria

Returns can only be made with ACS-Spedition and Geniki Taxydromiki. This way, you don't have to pay additionally for international shipping.

Remember to place "Uniformshop Europe sp. z o.o." right next to the return address on the parcel

Return address for customers from ITALY:

Pactic c/o GLS
Olzalogistic - Uniformshop Europe sp. z o.o.
Via Tambarin12
34077 Gorizia

Remember to place "Uniformshop Europe sp. z o.o." right next to the return address on the parcel

Return address for customers from ROMANIA:

OLZA LOGISTIC - Uniformshop Europe sp. z o.o.
str. Matei Corvin nr. 48
410142
Oradea, jud. Bihor

Remember to place "Uniformshop Europe sp. z o.o." right next to the return address on the parcel

Return address for customers from SLOVENIA:

GLS/Pactic/OL/Uniformshop Europe sp. z o.o.
Cesta v Prod 84
1000 Ljubljana
Slovenia

Remember to place "Uniformshop Europe sp. z o.o." right next to the return address on the parcel

Return address for customers from HUNGARY:

OLZA LOGISTIC - Uniformshop Europe sp. z o.o.
Ady Endre 16
4123 Hencida

Remember to place "Uniformshop Europe sp. z o.o." right next to the return address on the parcel

Return address for customers from CZECH REPUBLIC:

Olza Logistic - Uniformshop Europe sp. z o.o.
Lípová 1986
737 01 Český Těšín

Remember to place "Uniformshop Europe sp. z o.o." right next to the return address on the parcel

Return address for customers from SLOVAKIA:

Olza Logistic - Uniformshop Europe sp. z o.o.
Súľov 46,
01352 Súľov-Hradná

Remember to place "Uniformshop Europe sp. z o.o." right next to the return address on the parcel

Return address for customers from HUNGARY:

Olza Logistic C/O Direct Link - Uniformshop Europe sp. z o.o.
Box 1029
20226 Malmo
Sweden

Remember to place "Uniformshop Europe sp. z o.o." right next to the return address on the parcel

Be sure to include the completed “Withdraw from the contract of sale” form in the package!

You can use the form which came with your order, or download it as a PDF file.

Reimbursement will be made up to 14 days after we receive the parcel, if the return is verified successfully.

We do not send any confirmation of receiving the return. However, you will get information about the status at the time of return.

The full amount of the order is refunded if all items are returned. Please note that the cost of returning the parcel is not reimbursed. The funds will be returned in the same way the payment was made.

Complaints

At Uniformshop.eu, we offer only original products of the highest quality from reliable manufacturers. We supply our store only from certified producers or authorised distributors. We sell brand-new items in original packaging.

You can make a complaint for each product purchased in our online shop under the warranty for defects to the extent specified in the law for a period of 2 years from the date of purchase of the product.

If you want to make a complaint:

  • Prepare a written statement with the name, surname, address, order number and a detailed description of the defect and the claim. To facilitate the correct submission of a complaint, use the product complaint form:


Download complaint form as a PDF file.

Choose your country from the list to see the address for sending back the product which forms part of the complaint:

We will inform you about the result of your complaint within 14 days from the date of receiving the product, via email or phone (your email address or telephone number must be provided in the complaint form).

In case of a physical defect, you may submit a claim under the warranty and demand:

  • product repair (defect removal),
  • exchange of the product for one free from defects,
  • price reduction,
  • withdrawal from the contract, if the defect is significant.


If the complaint is accepted, the refund will include: the full price of the product and the costs of delivering the parcel to our warehouse (if not higher than the cheapest delivery method offered in your country).

If you have any questions, feel free to call us or write to us.

tel: +48 33 443 6969

mail: info@uniformshop.eu
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